bk11 Privacy Policy – How We Handle Your Personal Data

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bk11 ("bk11", "we", "us", "our") collects, uses, stores, discloses and protects the personal information of individuals ("User", "Player", "you") who access or use the bk11 platform at bk11.asia, including the sports betting, live casino, online slots, and Loyalty Program services offered thereon.

By registering an account on bk11, making a deposit, placing a bet or otherwise using any part of the bk11 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the bk11 Terms and Conditions, which govern your use of the platform.

bk11 is committed to protecting the privacy and personal data of all players, including Pakistani players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and beyond. We apply data protection practices consistent with international standards to ensure your information is handled responsibly at every stage of your relationship with bk11.

2. Personal Data We Collect

bk11 collects personal data through several channels, including directly from you during registration and account use, automatically through your use of the platform, and from third parties involved in payment processing and identity verification.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, Pakistani mobile number, chosen username and password.
• Identity verification (KYC) data: CNIC number, CNIC scan or photograph, selfie verification image, and in some cases proof of address or source of funds documentation.
• Payment data: JazzCash account number, Easypaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), or USDT wallet address provided during deposit or withdrawal transactions.
• Communications data: Messages, complaints and queries submitted to bk11 customer support via live chat or email.
• Responsible gaming data: Deposit limits, loss limits, self-exclusion requests and cooling-off period preferences submitted through account settings.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution and timezone.
• Usage data: Pages visited on bk11, features accessed, time spent on the platform, login timestamps, betting history, casino session data and slot game activity.
• Geolocation data: Approximate geographic location derived from IP address, used to verify jurisdictional eligibility and detect unusual account activity.
• Cookie data: Identifiers stored in cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

• Payment processors: Transaction confirmation data from JazzCash, Easypaisa and banking partners to verify deposit and withdrawal status.
• Identity verification providers: Confirmation of CNIC validity from KYC service partners used to meet anti-money laundering obligations.
• Fraud prevention services: Risk signals and flagging data from third-party fraud detection tools used to protect player accounts and bk11's platform integrity.

3. How bk11 Uses Your Personal Data

bk11 does not use your personal data for the purpose of selling it to third-party advertisers. Any marketing communications from bk11 are based on your own account activity and explicit opt-in where required.

4. Legal Basis for Processing

bk11 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and manage your bk11 account, process deposits and withdrawals, and provide betting and casino services as agreed in the Terms and Conditions.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable regulatory obligations.
• Legitimate interests: Processing to detect fraud, prevent money laundering, maintain platform security, and monitor for problem gambling indicators to protect player welfare.
• Consent: Where required, processing based on your explicit consent, including certain marketing communications and optional personalisation features. Consent may be withdrawn at any time.

5. Data Sharing and Disclosure

bk11 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary to operate the platform and comply with legal obligations:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and USDT processing partners receive transaction-relevant data to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC vendors who verify CNIC authenticity and assist with AML compliance receive identity document data in encrypted form.
• Game providers: Casino and slot game providers including Evolution, Pragmatic Play, Playtech, PG Soft, JILI and Microgaming receive session identifiers and game activity data necessary to operate their games within the bk11 platform.
• Fraud prevention and security services: Third-party risk and fraud detection platforms receive IP, device and usage signals to identify suspicious activity.
• Legal and regulatory authorities: bk11 may disclose personal data to relevant law enforcement or regulatory bodies where required by applicable law, court order or regulatory direction.

6. Cookies and Tracking Technologies

bk11 uses cookies and similar tracking technologies to operate the platform, maintain login sessions, prevent fraud, and improve the player experience. The following categories of cookies are used on bk11:

• Essential cookies: Required for core platform functionality, including maintaining your login session, remembering your language preference and processing bets. These cannot be disabled without breaking platform functionality.
• Security cookies: Used to detect suspicious login attempts, prevent CSRF attacks and protect account integrity. These are mandatory for platform security.
• Analytics cookies: Aggregate, anonymised data on page performance, feature usage and loading times. Used to improve bk11's platform and user experience for Pakistani players.
• Preference cookies: Store your platform preferences such as odds format, default sport and sidebar configuration so they persist between sessions.

You may manage non-essential cookies through your browser settings. Disabling essential cookies will prevent full access to the bk11 platform. Note that blocking cookies does not prevent bk11 from processing personal data collected by other means.

7. Data Retention

bk11 retains your personal data for as long as your account is active and for such additional periods as are required to comply with applicable legal obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following each transaction, consistent with financial record-keeping requirements applicable to betting and payment operators.
• Customer support communications: Retained for two (2) years from the date of the communication to support dispute resolution.
• Session and usage data: Retained in identifiable form for twelve (12) months; aggregated anonymised analytics data may be retained indefinitely.
• Self-exclusion records: Retained permanently to prevent re-registration during an active self-exclusion period and to maintain responsible gaming compliance records.

When personal data is no longer required for the purposes described in this Policy and no longer subject to a legal retention obligation, bk11 will delete or anonymise that data in a secure manner.

8. Your Data Rights

As a bk11 player, you have the following rights regarding your personal data. Requests to exercise these rights should be submitted to [email protected] and will be processed within a reasonable timeframe, typically within thirty (30) calendar days:

• Right of access: You may request a copy of the personal data bk11 holds about you and information about how it is used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Some data, such as your CNIC number after KYC verification, cannot be changed without re-verification.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations.
• Right to restriction: You may request that bk11 restrict processing of your data in certain circumstances, for example while a data accuracy dispute is under review.
• Right to object: You may object to processing of your personal data for legitimate interest purposes, including certain profiling activities. bk11 will cease such processing unless compelling legitimate grounds override your objection.
• Right to data portability: You may request that certain data you have provided to bk11 be delivered to you in a structured, commonly used machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9. Data Security

bk11 applies technical and organisational measures appropriate to the risk to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Key security measures include:

• 256-bit TLS encryption for all data transmitted between your device and bk11 servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. bk11 staff cannot retrieve your plain-text password.
• Two-factor authentication (2FA) available to all account holders via SMS to Pakistani mobile numbers.
• Access controls limiting internal access to personal data to personnel with a legitimate operational need.
• Regular security reviews and penetration testing of the bk11 platform.
• Automated monitoring for unusual login patterns, suspicious transaction activity and account takeover attempts.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights, bk11 will notify affected players in accordance with applicable regulatory requirements.

10. Children and Minors

11. Pakistani Players – Specific Considerations

bk11 recognises that Pakistani players interact with the platform within the legal and regulatory context of Pakistan. The following considerations apply specifically to Pakistani players:

• CNIC data collected during KYC is processed solely for the purpose of identity verification and AML compliance. bk11 does not share CNIC data with Pakistani government authorities except where specifically required by a valid legal order.
• Pakistani mobile numbers provided during registration are used for 2FA, account recovery and transactional SMS notifications via Jazz, Telenor, Zong, Ufone and Mobilink networks. They are not used for third-party marketing without your consent.
• JazzCash and Easypaisa transaction data is processed in partnership with those payment providers in accordance with their own privacy policies. bk11 does not store full JazzCash or Easypaisa account credentials.
• Players located in Pakistan are responsible for understanding and complying with all applicable local laws. bk11 makes no representation that its services are lawful in all circumstances under Pakistani law.

12. Changes to This Privacy Policy

bk11 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email to their registered address or via a prominent platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of bk11 following notification of changes constitutes your acceptance of the revised Policy.

13. Contact and Data Enquiries

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by bk11, please contact us through the following channels:

• Email: [email protected] – mark the subject line "Privacy Request" for priority routing to the data team.
• Live Chat: Available 24/7 inside the bk11 platform after login – ask to be connected to the privacy or data team.
• Terms & Conditions: /terms-conditions
• Responsible Gaming: /responsible-gaming

bk11 will acknowledge all privacy-related requests within five (5) business days and aim to fully resolve them within thirty (30) calendar days. Complex requests may take longer; you will be notified of any extension.